Welcome to your Travel VIP Card!VIP!

On this page, you’ll find important information regarding your policy, how to begin to process reimbursement claims, send a medical notification, and much more to help you get the most out of your VUMI®. travel insurance.

YOUR VIP TRAVEL
PLAN ON YOUR MOBILE

On MyVUMI™, you can find information about your travel insurance, download your policy documents and insurance card, and much more. To access MyVUMI™ go to www.myvumiportal.com or download the app according to the operative system of your mobile phone.

About MyVUMI™

MyVUMI™ is an online portal where VUMI® insureds can easily access everything about their plan, download policy documents, and much more.

Download the User Guide here

Watch the video

View video
Download the user guide

See important information

Plan review, coverage certificate, conditional coverage and other documents regarding your policy.

Get your Travel VIP insured card

From MyVUMI™, you can download a digital version of your insurance card to access numerous benefits in medical centers.

Send medical notifications

Access the online form and send medical notifications regarding any policy member.

Generate online claims
MyVUMI™ allows you to submit a claim and verify the status and history of your claims.

Extend or renew your coverage
Contact VUMI®

Do you need to send a medical notification?

For illnesses or accidents requiring medical attention but not hospital admission, you must notify VUMI® within 72 hours of the incident.

For emergencies requiring hospitalization, you must notify VUMI® immediately.

Notifications may be send in any of the following ways:

Services you must notify
All hospital admissions
Emergency transportation, repatriation and medical evacuation
Any major diagnostic procedures, such as MRIs, CT scans, gastroscopies, biopsies, etc.
Non-emergency medical benefits, such as psychological assistance after a traumatic event and physical therapy
Do you need to submit a claim for reimbursement?
To ensure that the process is effective and will run smoothly, and that response times are met, the following steps must be followed:
A completed claim form (available on MyVUMI™)
Detailed bills with proof of payment
Recent medical history or any other pertinent medical information. In addition, a copy of prescriptions, if applicable
For non-medical expenses, a copy of airline tickets, travel documents and other relevant documentation
For baggage delay benefits, submit the original Property Irregularity Report from the carrier
In case of an accident, all information related to the event and its surrounding circumstances, including, but not limited, to accident reports, police reports or other documents issued by the relevant authorities or third parties involved

Submit all necessary documents via any of the following channels:

  • MyVUMI™ Insured Portal
  • Email: claimstravel@vumigroup.com
  • By postal mail: Epic Health Solutions, 25 Millard Ave W, 2nd Floor
    Newmarket, ON L3Y 7R5
Contact us24/7

No matter where you are, no matter what time it is, our team is available to help you:

Main Office

Epic Health Solutions

266 Elmwood Ave. PMB 880, Buffalo, NY 14222

Correo Electrónico

emergencytravel@vumigroup.com

travelvip@vumigroup.com

Número de Contacto
+1-416-744-3870
+1-888-809-3493
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